Shipping Policy

Last updated: June 28, 2025

At Luxypew, we are committed to providing you with a transparent, reliable, and efficient shopping experience. This shipping policy outlines our process, costs, delivery times, and restrictions. Please read it carefully so you know exactly how your order is handled from checkout to delivery.

1. Shipping Area

Currently, Luxypew only ships to valid street addresses within the United States.

We do not ship to:

• PO Boxes (due to carrier limitations)
• Military addresses (APO/FPO/DPO)
• Overseas U.S. territories, including Puerto Rico, Guam, U.S. Virgin Islands, and American Samoa

All orders must include a complete and accurate address (street, city, state, and ZIP code). Orders with incomplete or incorrect addresses may be delayed, as we will need to contact you for clarification before shipping.

2. Shipping Costs

We strive to keep shipping costs clear, simple, and affordable for every customer:

• Standard Shipping Fee: Flat rate of $4.99 per order (applies to all U.S. states).

• Free Shipping: Enjoy free standard shipping on all U.S. orders over $89.00 (after discounts, before tax).

Customers will not be charged any sales tax or shipping tax. The price you see at checkout is the final price—no hidden fees, no surprises.

In rare cases of oversized or bulk orders, our team may contact you with updated shipping options before processing.

3. Processing Time & Delivery

We divide order fulfillment into two clear stages to ensure timely delivery:

Processing Time:

• All orders are processed within 1–2 business days (Monday–Friday, excluding U.S. public holidays).
• Processing includes payment verification, fabric/stock inspection, final quality check, and secure packaging at our Stockbridge, GA workshop.
• Orders placed before the cut-off time of 2:00 PM CST are processed the same business day. Orders placed after 2:00 PM CST will begin processing the next business day.
• Transit Time:

Delivery typically takes 4–6 business days depending on your shipping address.

We currently partner with USPS, UPS, and FedEx. The carrier is automatically selected based on your location and the fastest available service.

During peak shopping seasons (e.g. holidays, Black Friday, Father’s Day), transit times may extend by 1–2 days due to carrier demand.

Shipping Confirmation & Tracking:

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. Tracking updates may take up to 24 hours to appear in the carrier’s system.

4. Delivery Timeline Example

To help you better understand, here’s a step-by-step timeline for an order placed after the daily cut-off time:

Monday (Day 0): You place your order at 3:00 PM CST. Because it is past the 2:00 PM cut-off, processing will begin on Tuesday.

Tuesday–Wednesday (Day 1–2): Your order is processed at our Stockbridge, GA workshop. This includes inspection, sewing/printing (if customized), quality control, packaging, and transfer to the carrier. A shipping confirmation email with your tracking number is sent to you once it leaves our facility.

Thursday–Following Week (Day 3–8): The carrier handles your package during the 4–6 business day transit window, depending on the distance from Georgia.

Expected Delivery: Your package will arrive the following Tuesday or Wednesday at your shipping address.

Please note: Delivery dates are estimates and not guaranteed. Severe weather, carrier delays, or high seasonal demand may occasionally extend transit times.

5. Track Your Order

Once your order has been shipped, you will receive a shipping confirmation email sent to the address you provided at checkout. This email will include:

• The tracking number of your package.

• A direct link to the shipping carrier’s website (USPS, UPS, or FedEx depending on your selection) so you can follow your order’s journey in real time.

Please note that it may take approximately 24–48 hours for the tracking information to appear or update in the carrier’s system after you receive your confirmation email. During peak seasons (holidays or promotional events), updates may take longer. If your tracking number does not show information after 3 business days, please contact our customer support team for assistance.

6. Damaged or Lost Goods

a. Goods damaged during transportation
We always take care to pack and protect your products with sturdy packaging materials. However, if you receive an item that has been damaged in transit:

1. Please contact our customer support team within 72 hours of receiving your order.

2. Provide your order number and clear photos or videos of the damaged product, along with images of the shipping box or packaging.

3. Once we review your claim, we will provide a resolution promptly—this may include sending a replacement item at no cost or issuing a refund if the item is no longer available.

In some cases, we may request you to return the damaged product for inspection. We will provide a prepaid return label in such cases.

b. Lost packages
If your order has not arrived within 14 business days from the shipping date and the tracking information has not been updated for more than 7 consecutive days, please contact us immediately. We will work directly with the carrier to investigate and locate your package.

• If the package is confirmed as lost, we will reship your order at no additional cost or issue a full refund, based on your preference.

• If the carrier marks the package as “Delivered” but you did not receive it, we recommend first checking with neighbors, family members, or your local post office. If it is still not found, please notify us. We may request that you sign an affidavit confirming the non-receipt before issuing a resolution.

7. Cancel an Order

You may request to cancel your order as long as it has not yet been processed or shipped. Since we strive to process orders quickly, we encourage customers to contact us within 24 hours of placing the order for the best chance of cancellation.

• If your order has already been processed or handed over to the carrier (you will have received a tracking number at this stage), cancellation is no longer possible.

• In such cases, you will need to wait until the item arrives and then follow our Return & Refund Policy (if applicable).

Please note that customized or personalized products may not be eligible for cancellation once production has begun, as they are made specifically to your request.

8. Refund and Returns Policy

For full details, please visit our Return & Refund Policy page. In general, our policy includes:

• Eligible returns must be requested within 14 days of receiving your order.

• Items must be unused, unwashed, and in their original condition and packaging.

• Certain items such as custom or personalized products are not eligible for returns unless they arrive damaged or defective.

• Once your return is received and inspected, refunds are issued back to the original payment method within 5–7 business days.

Shipping costs are generally non-refundable unless the return is due to our error or a defective/damaged product.

9. Questions or Support?

If you have any questions regarding your order, shipping, or our policies, our customer support team is here to help. You can reach us via:

• Address: 214 Oakwood Cir, Stockbridge, GA 30281
• Email: [email protected]
• Phone: +1 (901) 337-9038
• Form: Contact Us
• Support Hours: Mon–Sun: 8:00 AM-5:00 PM CST

We aim to respond to all inquiries within 24 working hours. For urgent issues such as order modifications, damaged or lost packages, or time-sensitive questions, we recommend contacting us by phone or live chat for the fastest assistance.